Refund and Return Policy

Last updated April 25, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@chromarabeauty.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Chromara LLC

Attn: Returns

RMA #

2977 State Hwy K Suite 302

O'Fallon, MO 63368

United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXPECTATIONS

Final sale items
Opened or damaged software/apps
Personalized or calibrated components
Used makeup tools and/or accessories
Customized makeup insertss
Used and/or damaged devices
Non-defective, used devices
Consumable components

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE

We stand by the quality of our beauty tech innovations. If your Chromara makeup dispensing device, tool, or accessory arrives damaged, defective, or not as described, we may accept returns. Please contact us within 14 days of delivery to report issues, providing proof of purchase and, if requested, photos of the problem. If approved, we may offer a replacement, store credit, or refund at our discretion, in line with applicable consumer laws. Unopened, unused items in original packaging may be eligible for return within 14 days, subject to review. Shipping costs for returns are the customer’s responsibility unless the item was faulty or incorrectly shipped.
Pre-sale waitlist and pre-sale customers may request a full refund of your $499 presale reservation at any time before shipment, as outlined in our Pre-Sale Waitlist Clause.
Chromara shall not be liable for any discrepancies between the advertised or prototype designs and the final shipped product(s), provided the core functionality and purpose of the beauty tech product(s) remain consistent with our mission. If changes result in a product you no longer wish to purchase, you may request a full refund of your $499 presale reservation at any time before shipment, as outlined in our Pre-Sale Waitlist Clause.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@chromarabeauty.com